What kind of tea do you offer?
Our store specializes in Chinese loose leaf teas. We recommend you enjoy these teas using the Chinese Gongfu Tea method. For some black teas, the western method can be used to brew the tea as well.
Do you offer single serve tea?
Are your teawares handmade?
The porcelain and pottery teawares in our store are either handmade or semi-handmade. The drawing and glazing processes especially require hand-craftsmanship. The patterns on the teacups you receive will be slightly different from the ones pictured since no hand-painting can be copied exactly.
Do I need to follow the brewing instructions on your website?
You don't have to.
How do you pack your products?
We are trying hard to be more eco-friendly. We may reuse clean bubble wraps, air bags, boxes and other shipping materials to lower our impact. We are searching for a more sustainable packaging solution for our products as well. Please reuse and recycle.
Do I need an account to place orders?
No. You don't need to sign up to checkout through our online store.
What payment methods do you accept?
We accept all major credit cards and PayPal for regular store products.
Are my information and payment secured?
YES! Your information and payment are secured by SSL technology and verified by McAfee SECURE.
Do you charge sales tax?
We are based in Colorado, sales tax will only be charged for orders shipping to Colorado.
Where does my order ship from?
Colorado, United States
Do you ship internationally?
We can ship our products to Canada.
When will you ship my order?
Orders usually will be shipped within 2 business days.
When will I receive my order?
We use USPS for most of our packages. It may take 2 - 5 business days for your package to be delivered to US addresses. Shipping times cannot be estimated for international orders due to the time the package may spend in customs.
Return & Refund
Can I return my order?
Unused teawares can be returned in their original condition with the original package within 14 days after your package is delivered. For health safety, we do not accept returns of tea.
How can I return?
Please send us an email regarding any issue with your order. Once your return request is accepted, we will send you the instruction for return.
When will I receive my refund?
Your refund will be issued once we received your returned products through your original payment. It will take several days to reflect in your bank account or PayPal.